Privacy Policy

1. Who We Are

Onia Education (“we”, “us”, “our”) is an education consultancy platform connecting families in Asia with UK-accredited online schools. Our registered business operates from Thailand. Our website is accessible at the URL provided to you.

2. What Data We Collect

We collect the following personal data when you use our platform or contact us:

• Account data: Name, email address, phone number, and password (stored hashed).
• Student data: Child's name, age, current school, and academic level — only provided by a parent or guardian.
• Consultation data: Notes from consultations and program preferences you share with us.
• Communication data: Messages you send us via email, WhatsApp, or Line.
• Usage data: Pages visited, time spent, device type — collected via cookies (see Cookie Policy).

3. How We Use Your Data

We use your data only to:

• Provide and improve our education consultancy services.
• Match families with appropriate UK school programs.
• Communicate with you about your enquiries and enrolment process.
• Share relevant student information with UK school partners (only with explicit consent).
• Send important service updates (we do not send marketing emails without your consent).

4. Legal Basis for Processing

We process your personal data under the following lawful bases:

• Contract: To deliver the services you have requested from us.
• Consent: For sharing your data with school partners and for optional communications.
• Legitimate interest: To improve our platform and prevent fraud.

5. Children's Data

We treat children's data with the highest level of care. We only collect data about children under 18 with explicit consent from a parent or guardian. We never use children's data for marketing, share it with third parties outside of the educational service, or retain it longer than necessary. See our Safeguarding Policy for full details.

6. Data Sharing

We do not sell your personal data. We may share your data with:

• UK school partners: Only when you have given explicit consent and are proceeding with an application.
• Technology providers: Our hosting and database providers, bound by data processing agreements.
• Legal authorities: When required by law or to protect the safety of a child.

7. Data Retention

We retain your data for as long as you have an active account with us, plus 2 years. Student data is deleted upon written request from a parent or guardian. Consultation notes are retained for 3 years for record-keeping purposes.

8. Your Rights

You have the right to:

• Access a copy of your personal data.
• Correct inaccurate data.
• Request deletion of your data.
• Withdraw consent at any time.
• Lodge a complaint with your national data protection authority.

To exercise these rights, email: [email protected]

9. Cookies

We use cookies to improve your experience. See our full Cookie Policy for details.

10. Contact

Privacy enquiries: [email protected]